This pillar evaluates student performance, satisfaction, and validation of learning quality.

Key Performance Indicators (KPIs):

• 2.1 Assessment Quality Review (External Validation Rate) (30%): The average scores achieved per external validation assessment as specified in the validation grid, measuring QFEmirates levels, learning outcomes etc.
• 2.2 Retention Rate (FYR) (20%): Percentage of first-year students who return for their second year.
• 2.3 Employer Feedback in Work Placements(score out of 5) (10%) : The average rating by organisations of interns’ or apprentices' skills upon work placement completion.
• 2.4 Employer Feedback in Employment (score out of 5) (10%): The average rating by organisations of the skills of hired graduates.
• 2.5 Success Rate in Licenses & Certifications (20%): Success rate of students in obtaining required occupational licenses, professional exams or industry-specific certifications.
• 2.6 Student Satisfaction with Learning Experience (score out of 5) (10%): The average rating by students of their satisfaction with learning experience & skills acquired.

Data Collection Tools:

• Student Feedback Surveys: End-of-course or annual surveys to measure satisfaction.
• Employer Feedback Forms: Questionnaires post-internships or placements.
• Academic Records: Retention rates and student success metrics from university records.
• Professional Certification Bodies: Reports on licensing exam pass rates.
• Focus Groups/Interviews: Discussions with students, faculty, and employers.
• Graduate Destination Surveys (GDS): Annual surveys tracking employment status post-graduation.

Stakeholders:

• Professional certification organizations
• Employers and internship supervisors
• Employers
• Labor market agencies
• Alumni
• Others

Responsibility:

• College Deans
• Students (current and alumni)
• Faculty
• Assessment Office
• Alumni Office
• Others

Timeline:

KPI	Timeline
2.1 Assessment Quality Review (External Validation Rate) (30%)	Last year performance
2.2 Retention Rate (FYR) (20%)	Last 3-year average
2.3 Employer Feedback in Work Placements (score out of 5 ) (10%)
2.4 Employer Feedback in Employer (score out of 5) (10%)
2.5 Success Rate in Licenses & Certifications (20%)
2.6 Student Satisfaction with Learning Experience (score out of 5) (10%)

Collection Method:

KPI	Primary Method of Collection
2.1 Assessment Quality Review (External Validation Rate) (30%)	Collected by MoHESR
2.2 Retention Rate (FYR) (20%)	Master API Collection (Institution collects responses)
2.3 Employer Feedback in Work Placements (score out of 5) (10%)	Employer Work Placement Survey (EWS) (MoHESR collects responses)
2.4 Employer Feedback in Employer (score out of 5) (10%)
2.5 Success Rate in Licenses & Certifications (20%)	Master API Collection (Institution collects responses)
2.6 Student Satisfaction with Learning Experience (score out of 5) (10%)	Student Experience Survey (SES) (MoHESR collects responses)

Performance Threshold :

2.1 Assessment Quality Review (External Validation Rate) (30%)

High	Medium	Low
100%	60%-85%	30%

2.2 Retention Rate (FYR) (20%)

High	Medium	Low
100%	75%-90%	50%

2.3 Employer Feedback in Work Placements (score out of 5) (10%)

High	Medium	Low
5	3-4	2

2.4 Employer Feedback in Employment (score out of 5) (10%)

High	Medium	Low
5	3-4	2

2.5 Success Rate in Licenses & Certifications (20%)

High	Medium	Low
100%	50%-80%	20%

2.6 Student Satisfaction with Learning Experience(score out of 5) (10%)

High	Medium	Low
5	3-4	2

Process: