Professional Profile

Research Officer and Patient Experience Officer at RAK College of Dental Sciences, contributing to both research and quality-improvement initiatives. With a PhD in Biochemistry, her expertise covers dental materials research, laboratory experimentation, research methodology, data collection and analysis, and scientific writing. She supports research projects on the development, testing and evaluation of dental materials while ensuring laboratory quality and accurate documentation. As Patient Experience Officer she manages patient feedback, concerns and complaints, promotes patient-centred care, and supports initiatives to improve patient satisfaction and safety, contributing to the College’s research productivity, patient experience, quality enhancement and academic and clinical development.

Qualifications

• PhD in Biochemistry, University of Lahore, Pakistan (2018)

Areas of Expertise & Key Responsibilities

• Supporting and coordinating research projects on dental materials, laboratory investigations and scientific studies
• Contributing to research manuscripts, abstracts, reports, presentations and scientific publications
• Receiving, documenting, investigating and following up patient concerns, complaints, suggestions and feedback
• Ensuring activities are aligned with university policies, research ethics, laboratory safety requirements, patient safety standards and professional guidelines