Professional Profile

Facilities and administration professional with more than 12 years of experience managing healthcare and educational infrastructure in the UAE and Pakistan. Experienced in facilities operations, hard and soft services management, preventive maintenance, contractor and SLA management, regulatory compliance, safety programmes, emergency preparedness and accreditation support.

Proven expertise in managing high-occupancy campuses including dental hospital facilities, laboratories, auditoriums, administrative offices, faculty areas, libraries, cafeterias and recreational spaces, with a strong track record supporting audits and compliance requirements for MOI Civil Defence, the Ministry of Education, Joint Commission International (JCI), Accreditation Canada (AC) and the Australian Dental Council (ADC).

Qualifications

• Master of Business Administration (MBA), Marketing, University of the Punjab, Pakistan (2003)

Areas of Expertise & Key Responsibilities

• Coordinates and monitors preventive maintenance schedules for all hard services
• Supervises third-party service providers to ensure compliance with SLAs and KPIs
• Assesses contractor performance in managing both unplanned breakdowns and scheduled maintenance to evaluate contractors and system efficiency
• Manages building repairs, structural issues and maintenance tasks, fostering a safe and well-maintained environment
• Leads soft services management for high-traffic premises, catering to patients, visitors, students, faculty and staff
• Ensures cleaning services adhere to stringent infection prevention standards, maintaining compliance with healthcare regulations
• Developed and implemented a Utility Management Plan to mitigate unplanned breakdowns
• Conducts training sessions and emergency drills on hazardous material spills, building evacuation, fire safety and medical emergencies in collaboration with local authorities to ensure occupants’ safety
• Performs safety inspections, identifies hazards and implements prompt corrective actions
• Established and monitors fall prevention measures, conducting regular assessments to eliminate risks and maintain safety
• Oversees hazardous waste storage, ensuring proper labelling, containment and disposal to minimise risks
• Consistently passes annual external audits for waste management, ensuring ongoing compliance with regulatory standards and environmental best practice
• Manages the entire lifecycle of contracts, from creation to termination, keeping track of contract milestones, renewals and deadlines
• Manages all facilities management projects across their technical and commercial aspects, maintaining completion certificates and associated documents
• Contributes to event planning and organisation, managing logistics, overseeing schedules and ensuring a smooth and engaging experience for participants

Professional Certifications & Training

• Communication and Negotiation Skills, LUMS, Pakistan
• Business Communication & Correspondence Skills, British Council, Lahore, Pakistan
• Basic Fire Fighting Training, RAK Civil Defence, UAE
• Safeguarding Training, RAKCODS, UAE
• Learners of Determination, RAKCODS, UAE

Committees & Institutional Service

• Infection Prevention & Control Committee, Member (since 2025)