Professional Profile

IT Supervisor at RAK College of Dental Sciences (RAKCODS), responsible for the College’s IT infrastructure, systems, cybersecurity and daily technology operations. With over 20 years of professional experience in information technology, including extensive experience in the UAE education and healthcare sectors, he has expertise in network and server administration, cybersecurity, virtualisation, backup and disaster recovery, and healthcare information systems. His contributions at RAKCODS include managing and enhancing the network infrastructure, supporting the HIMS and academic systems, implementing cybersecurity solutions, coordinating IT projects and system upgrades, and ensuring business continuity. He also provides technical leadership and user support across the College’s academic, clinical and administrative operations.

Qualifications

• Master of Science in Computer Science (MSCS), Abasyn University, Pakistan – UAE Campus, United Arab Emirates (2020)
• Bachelor of Science in Computer Science (BSCS), Virtual University of Pakistan, Pakistan (2006)

Achievements & Awards

• HIMS implementation at RAKCODS Medical Center, RAK College of Dental Sciences Medical Center (2026)
• Contribution to Australian Dental Council (ADC) accreditation, RAK College of Dental Sciences (2024)
• Dental conference organisation and IT support, RAK College of Dental Sciences (2022)
• Contribution to Accreditation Canada accreditation, RAK College of Dental Sciences / RAKMHSU (2020)
• HIMS implementation at RAKCODS, RAK College of Dental Sciences (2019)
• Contribution to JCI accreditation, RAK College of Dental Sciences / RAKMHSU (2014)

Areas of Expertise & Key Responsibilities

• Overall management and administration of IT infrastructure, systems and technology services at RAK College of Dental Sciences
• Management and maintenance of the network infrastructure, including firewalls, switches, wireless networks, VLANs, internet connectivity and network security
• Administration of servers, virtualisation platforms, storage systems, backup solutions, disaster recovery and business continuity initiatives
• Administration, maintenance and technical support of the Hospital Information Management System (HIMS) and other academic, clinical and administrative applications
• Management of cybersecurity operations, including endpoint security, access control, vulnerability management, security monitoring and compliance
• Administration of Microsoft 365, Google Workspace, email systems, user accounts, groups and other institutional IT services
• Management of IT assets, including hardware and software procurement, installation, configuration, maintenance and lifecycle management
• Technical support to faculty, staff, students, clinics, library services and administrative departments
• Planning and implementation of IT projects, infrastructure upgrades, digital transformation initiatives and emerging technology solutions
• Coordination with vendors and service providers for technical evaluation, procurement, contract management and service-level monitoring
• Collaboration with management and the academic, clinical and administrative departments to identify technology requirements and deliver IT solutions
• IT support for institutional accreditation requirements, including JCI, Accreditation Canada and Australian Dental Council standards, audits, documentation and evidence management
• Technical coordination and support for dental conferences, institutional events, examinations, presentations and other university activities
• Supervision and coordination of IT staff, including task allocation, technical guidance, training and day-to-day operational management
• Monitoring IT infrastructure and system performance, resolving technical incidents, maintaining high availability and ensuring reliable and secure technology services across the College
• Implementation of recommendations from internal and external IT audits, including Vulnerability Assessment and Penetration Testing (VAPT), to mitigate security risks and strengthen the overall security posture
• Implementation of network segmentation through perimeter and data-centre firewalls, including secure network zones such as DMZ, server, LAN, proxy and database networks, with appropriate access control and security policies

Professional Certifications & Training

• MCSE (Microsoft Certified Systems Engineer)
• CCNA (Cisco Certified Network Associate)
• ISO 27001 certification
• ITIL 4 certification

Professional Memberships

• Microsoft
• Cisco
• Aruba
• Fortinet

Committees & Institutional Service

• IT Committee
• Website Committee
• HIMS Committee
• Application / Software Committee