Professional Profile

Customer Service Officer at RAKCODS, providing professional front-desk and patient support services.

Qualifications

• Bachelor in Elementary Education

Areas of Expertise & Key Responsibilities

• Handling phone calls, messages and front-desk inquiries
• Greeting and assisting patients and guests professionally
• Registering patients and updating their information
• Addressing patient concerns and complaints, and escalating when needed
• Maintaining patient records securely and confidentially
• Coordinating with medical, nursing and administrative staff
• Handling mail, packages and correspondence
• Managing emergency calls and making PA system announcements
• Other administrative and front-desk duties as assigned