Educational Qualification

• Bachelor of Engineering (ECE) - Aug-2004, Visveswarriah Technological University, India
• Master of Business Administration (IT): Sep-2009, SMU, Manipal, India.

Professional Career

• Sr. Manager - IT Services: From Aug-2019 to Till Date
• Manager - IT Services: From Aug-2014 to Jul-2019
• Sr. Executive - IT Services: From Jul-2010 to Jul-2014

Job Description:

• Align IT Enabled Infrastructure to meet strategic Goals and Objectives of the University, relevant Industry standards, regulatory guidelines and audit recommendations. 
• Reporting to President of the University, interacting with Deans of the Constituent Colleges and Head of the Departments to provide feasible IT Enabled Solutions.
• Explore and implement required IT Enabled Infrastructure to carryout Academics, Administrative and Research Activities of the University effectively.
• Supervise and mentor Team Members to meet deliverables.
• Prepare and Manage IT Budget and monitor Expenses to ensure cost effectiveness.
• Manage IT Enabled Projects to meet operational requirements.
• Perform Route Cause Analysis to provide strategic solutions in line with ITIL Framework.
• Perform Vulnerability Assessment to protect IT Infrastructure from malicious attacks.
• Manage Strategic partnership with Vendors.
• Develop Standard Operating Procedures, Policies, Procedures, Checklists, Best Practices and Manuals.
• Implementation of Disaster Recovery and Business Continuity Plans with frequent Drills.
• Optimize IT Infrastructure for better performance, reliability and availability.
• Manage and Align Tailor - Made University Management System and other Applications to carryout Academics and Administrative Operations of the University effectively.
• Manage dedicated center with 210 of Systems to conduct Exams Online.
• To ensure the smoother functioning of Systems, Servers, Network, Security, Printers, AV Systems, CCTV, Messaging, Business Applications and Online Exams.
• End User-s Trainings, Workshops and Orientation Programs for Faculty, Staff Members and Students to make sure effective usage of IT Enabled Services across the levels.

Technical Certifications

• ITIL
• MCITP
• FortiGate - NSE1, NSE2 and NSE3
• PMP - Trained
• CCNA & CEH - Trained

Projects Completed 

• Migration of E-Mail System from Microsoft Exchange to Google Apps with Business Collaborative Applications in ZERO COST for 1,800 Accounts.
• Implementation of RoboCampus - University Management System with 14 No. of functional Academic and Administrative Modules - Requirement collection phase, SRS - Documentations, liaising between Development Team and End Users till Go Live Phase.
• Network segmentation by the implementation of Perimeter and Data Center Firewall with Network Zones (DMZ) - Server, LAN, Proxy, Database with Access Control configuration.
• Upgradation of Windows Server 2012 to Server - 2019 with Application Server Migration.
• Implementation of Web Application Firewall (WAF). 
• Implementation of Disaster Recovery (DR) and Off Campus - Backup Site to ensure Business Continuity Management (BCM).
• Implementation of Manage Engine - Desktop Central, OP Manager and Gateway Solutions.
• Deployment of Responsive Student Portal designed on Progressive Web App (PWA) to provide look and feel of Mobile App to Students.
• Implementation of Falcon Crowd strike - End Point Detection and Responsive (EDR) Solution.
• Implementation of External and Internal IT Audit (VAPT) Recommendations to mitigate Security Risks.
• End To End Implementation of Online Procurement, Asset Management, Inventory and SRL Modules to automate Procurement Process from Indent raising, Getting & comparing quotation, comparison sheet approval, PO, GRN, Delivery and inventory update.
• Managed Wireless Network Setup and Administration.
• Deployment of Veam Backup Solution.
• Implementation of Manage Engine - IT Service Desk Management Tool.
• Migration of Attendance Leave Management (ALMS) to Greyt HR - SaaS Based Solution.
• Secure Academic Certificate Printing with online verification System implementation.
• Deployment of IT Enabled Solutions to facilitate Employees To Work From Home during COVID-19 Pandemic.
• Video Conferencing Solutions to conduct sessions ONLINE.
• Proctored Based Off- Campus Online Examinations.
• Video Conferencing Solutions to conduct sessions Online.
• Online Webinar.

Achievements/Interests/Publications/Awards

• Award for 10 years of distinguished service by RAK MHSU