RAK Medical and Health Sciences University is First Medical University in the UAE to Obtain Five Stars in QS Stars Rating     College of Pharmacy at RAK Medical and Health Sciences University has obtained dual national and international accreditation for its Bachelor of Pharmacy program from the American Council for Pharmacy Education (ACPE) and the Commission for Academic Accreditation (CAA)     All Programs are accredited by Ministry of Education, UAE.    All our programs are recognized by the Kingdom of Saudi Arabia.

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Mr. Naseeruddin. S. Patel Profile Picture

Mr. Naseeruddin. S. Patel

Senior Manager - IT Services

Educational Qualification
  • Bachelor of Engineering (ECE) - Aug-2004, Visveswarriah Technological University, India
  • Master of Business Administration (IT): Sep-2009, SMU, Manipal, India.
Professional Career
1)Working as a Sr. Manager - IT Services, at RAK Medical & Health Sciences University in Ras Al Khaimah, UAE since July-2010
  • Sr. Manager - IT Services: From Aug-2019 to Till Date
  • Manager - IT Services: From Aug-2014 to Jul-2019
  • Sr. Executive - IT Services: From Jul-2010 to Jul-2014
Job Description:
  • Align IT Enabled Infrastructure to meet strategic Goals and Objectives of the University, relevant Industry standards, regulatory guidelines and audit recommendations. 
  • Reporting to President of the University, interacting with Deans of the Constituent Colleges and Head of the Departments to provide feasible IT Enabled Solutions.
  • Explore and implement required IT Enabled Infrastructure to carryout Academics, Administrative and Research Activities of the University effectively.
  • Supervise and mentor Team Members to meet deliverables.
  • Prepare and Manage IT Budget and monitor Expenses to ensure cost effectiveness.
  • Manage IT Enabled Projects to meet operational requirements.
  • Perform Route Cause Analysis to provide strategic solutions in line with ITIL Framework.
  • Perform Vulnerability Assessment to protect IT Infrastructure from malicious attacks.
  • Manage Strategic partnership with Vendors.
  • Develop Standard Operating Procedures, Policies, Procedures, Checklists, Best Practices and Manuals.
  • Implementation of Disaster Recovery and Business Continuity Plans with frequent Drills.
  • Optimize IT Infrastructure for better performance, reliability and availability.
  • Manage and Align Tailor - Made University Management System and other Applications to carryout Academics and Administrative Operations of the University effectively.
  • Manage dedicated center with 210 of Systems to conduct Exams Online.
  • To ensure the smoother functioning of Systems, Servers, Network, Security, Printers, AV Systems, CCTV, Messaging, Business Applications and Online Exams.
  • End User-s Trainings, Workshops and Orientation Programs for Faculty, Staff Members and Students to make sure effective usage of IT Enabled Services across the levels.
2)Worked for M/s Patni Computers Ltd., Hyderabad, India as a System Engineer from Worked for M/s Patni Computers Ltd., Hyderabad, India as a System Engineer
3)Worked as a Systems Engineer- L2 at M/s TCS (Tata Consultancy Services) Ltd, Bangalore, India From 6th Apr- 2007 to 26th Aug- 2009
4)Worked as an Technical Support Engineer (TSE) in M/s IBM India Pvt. Ltd Bangalore, India From 4th Dec- 2006 to 4th Apr- 2007
5)Worked as an IT Trainer and System Administrator at M/s Jetking Infotrain Ltd.,   Bangalore, India : From 25th Mar- 2005 to 30th Nov- 2006
Technical Certifications
  • ITIL
  • MCITP
  • FortiGate - NSE1, NSE2 and NSE3
  • PMP - Trained
  • CCNA & CEH - Trained
Projects Completed 
  • Migration of E-Mail System from Microsoft Exchange to Google Apps with Business Collaborative Applications in ZERO COST for 1,800 Accounts.
  • Implementation of RoboCampus - University Management System with 14 No. of functional Academic and Administrative Modules - Requirement collection phase, SRS - Documentations, liaising between Development Team and End Users till Go Live Phase.
  • Network segmentation by the implementation of Perimeter and Data Center Firewall with Network Zones (DMZ) - Server, LAN, Proxy, Database with Access Control configuration.
  • Upgradation of Windows Server 2012 to Server - 2019 with Application Server Migration.
  • Implementation of Web Application Firewall (WAF). 
  • Implementation of Disaster Recovery (DR) and Off Campus - Backup Site to ensure Business Continuity Management (BCM).
  • Implementation of Manage Engine - Desktop Central, OP Manager and Gateway Solutions.
  • Deployment of Responsive Student Portal designed on Progressive Web App (PWA) to provide look and feel of Mobile App to Students.
  • Implementation of Falcon Crowd strike - End Point Detection and Responsive (EDR) Solution.
  • Implementation of External and Internal IT Audit (VAPT) Recommendations to mitigate Security Risks.
  • End To End Implementation of Online Procurement, Asset Management, Inventory and SRL Modules to automate Procurement Process from Indent raising, Getting & comparing quotation, comparison sheet approval, PO, GRN, Delivery and inventory update.
  • Managed Wireless Network Setup and Administration.
  • Deployment of Veam Backup Solution.
  • Implementation of Manage Engine - IT Service Desk Management Tool.
  • Migration of Attendance Leave Management (ALMS) to Greyt HR - SaaS Based Solution.
  • Secure Academic Certificate Printing with online verification System implementation.
  • Deployment of IT Enabled Solutions to facilitate Employees To Work From Home during COVID-19 Pandemic.
  • Video Conferencing Solutions to conduct sessions ONLINE.
  • Proctored Based Off- Campus Online Examinations.
  • Video Conferencing Solutions to conduct sessions Online.
  • Online Webinar.
Achievements/Interests/Publications/Awards
  • Award for 10 years of distinguished service by RAK MHSU