We are seeking an Application Support & Quality Assurance Engineer responsible for end user support, requirement gathering, testing, training, technical documentation and routine maintenance. The role requires collaboration with business users, IT teams and system integrators to deliver reliable, secure, and user-friendly solutions. 

Qualifications, Experience & Skill Sets :

• Qualification: Candidate must have B.E., B. Tech, B.Sc.- Computer Science, 
• Experience: More than 4 - 6 years in software implementation, testing, requirement gathering, documentation, training and support - Preferred in an educational institution.
• Knowledge of SDLC methodologies.
• Hands-on experience in delivering enterprise software projects.
• Technical proficiency in Databases (Oracle, SQL)
• Hands-on experience with Application integration & reporting tools. 
• Experience with agile project management methodologies (Scrum, Kanban) and version control tools (Git, Jira, etc.) will be an advantage.
• Willingness to adapt to evolving technology and stay current with industry best practices.
• Excellent communication, analytical, problem-solving and documentation skills.

Desired Skillsets:

Application Support

• Responsible for handling application-related issues, user queries, and service requests.
• Responding to user tickets, calls, or emails.
• Providing application usage assistance and basic troubleshooting.
• Ensuring incidents are logged, tracked, and closed properly.

Requirement Gathering & Analysis

• Collaborate with Business stakeholders to collect and analyze requirements.
• Evaluate the feasibility and impact of new enhancements or system changes.
• Translate business needs into clear, structured and detailed technical documentation.
• Ensure system functionalities align with business goals and operational expectations.
• Work with Business Users and Vendors to clarify & manage scope and track changes.

Testing & Quality Assurance

• Prepare test plans, scenarios, and scripts for applications.
• Identify and resolve defects, ensuring high-quality deliverables.
• Develop use cases and workflows to define system behavior and business processes.
• Perform manual & automated testing to validate system functionality against requirements.
• Track, document, and follow up on software defects to ensure timely resolution.
• Collaborate with developers/system integrators to enhance system functionalities.

Training & Knowledge Transfer

• Create training materials such as user manuals, presentations, and instructional videos.
• Conduct training sessions and workshops to educate end-users on system functionality.
• Provide ongoing technical support, troubleshoot issues, and manage resolution processes.
• Analyze user feedback to enhance user experience and ensure smooth adoption.

Application Maintenance

• Troubleshoot, diagnose, and resolve application-related issues.
• Manage patches, updates, and upgrades of applications.
• Ensure compliance with IT security, backup, and disaster recovery procedures.

Medium of instruction is English and candidates should have an excellent communication skill in English.

Selected candidate should have valid passport and willing to join as soon as possible.

Applicants fulfilling the above requirements are invited to email their detailed CV to: (Please mention the job title in the subject line)

The Office of HR, RAK MHSU

P.O. Box 11172, Ras Al Khaimah, UAE

Email: hrd@rakmhsu.ac.ae

Website: www.rakmhsu.ac.ae

CVs of candidates strictly meeting the above requirements only will be shortlisted.